As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.

As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.You could work for software or equipment suppliers providing after-sales support or companies that specialise in providing IT maintenance and support. Alternatively you may work in house, supporting the rest of the business with their ongoing IT requirements.